Customer Portal Update

Southern Sanitation is preparing to move customers to our new online bill pay portal.

No action is required from you today.

We are planning to send invoices on June 9. Once your invoice is sent, it will include the information needed to create your online account.

Important Payment Method Update

Saved payment methods from the prior system cannot be transferred to the new portal. For security reasons, customers will need to log in and save their preferred payment method in the new portal after receiving their invoice.

What Customers Will Need To Do

  1. Wait for your invoice to arrive.
  2. Use the information provided with your invoice to create your online account.
  3. Log in to the new customer portal.
  4. Save your preferred payment method.
  5. Review your billing and payment options.

Download the Customer Portal Guide

Need help finding your Customer Number or Access Code? Download our customer portal guide for a visual example of where this information appears on your invoice and how to register for the new online bill pay portal.

Download Customer Portal Guide

Our team plans to begin calling customers on Monday to assist with setup if needed.

Official portal emails will come from:
info@southernsanitation.com

Please add this email address to your contacts or safe sender list so you do not miss important account updates.

Please note: customers who do not opt in to the new online payment setup may be assessed a $5 environmental fee.

New Customer Portal

The new customer portal will be available here:

View Customer Portal

Need Help?

If you need assistance, please contact Southern Sanitation.

Visit:
southernsanitation.com

Email:
help@southernsanitation.com

Call:
(956) 723-3333

Office Hours: Monday – Friday, 8 AM – 5 PM